Tenants

We are available to assist you Monday - Friday | 9am - 4:30pm.

We are closed Saturday and Sunday and all bank holidays. Our emergency maintenance line is available 24 hours a day at 210-568-7668. If you have a routine maintenance request please click on Maintenance Request below and fill out the form.

Below is a list of FAQs to assist you with basic questions you may have about your lease, maintenance issues or paying your rent.

If you need further assistance, call us at 210-568-7668 and we will be glad to assist you.

Icon Property Group is a Residential Real Estate Brokerage Company in San Antonio, Texas.

How do I report a maintenance item?

Non-Emergencies

For normal, non-emergency maintenance items, please email your written request to repairs@icontexas.com or via fax at 832-200-1282.

Emergencies

If the issue is an emergency, call our office 24/7 at 210-568-7668 to report the problem. You must follow up in writing, either via email or fax. Remember to include your property address, the nature of the repair item, and a good contact phone number where you can be reached. For police or fire emergencies, dial 911 before calling us.

What is considered an emergency?

The following are examples of maintenance emergencies:

  • The main sewer line is stopped up.
  • A pipe is broken and water is leaking into the house.
  • The house was broken into and the door into the house is not secure.

Will I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you will be billed for a service call if you miss an appointment with one of our maintenance contractors.

Can I install satellite TV at the property?

Maybe. You must first obtain written permission from the property manager. If the satellite has to be installed onto the roof or the side of the house, it is NOT permitted. Same thing with cable; if it requires running wires through an exterior wall, it is not permitted. Any cost of installation is an expense of the resident.

Can I install extra telephone lines?

You must also obtain written permission from the property manager to do this, and no lines can be run through an exterior wall of the home. All costs of installing extra phone lines are the responsibility of the resident.

What are my rights if the landlord wants to enter the property?

We will first attempt to contact you through a phone call and email to give you a written notice if we need to enter the home.

What are my responsibilities if I have to move out before the end of the lease?

Let the administrative coordinator know what is happening as soon as possible so we can begin marketing the property for a replacement resident. If you are transferred, ask your company what assistance they will provide if you need to break a lease. Please refer to your lease for more details.

Can I let someone else take over my lease if I have to move out early?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Icon Property Management.

Can I rent a steam cleaner and clean the carpets myself when I move out?

No. Your rental agreement provides that all carpets must be professionally cleaned using an approved vendor, with a copy of the invoice submitted at move out.

Can I get a pet after move-in?

Not usually. For more information, contact our administrative coordinator at This email address is being protected from spambots. You need JavaScript enabled to view it. or 210-568-7668.

When and how should I give my notice to vacate?

The notice to vacate must be received in our office in writing on or before 45days prior to your lease end date.

What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to the administrative coordinator. Remember that both tenants are liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate.

What happens to the disposition of a roommate's security deposit after move-out?

Security deposits are collected as "security" for the property. Reimbursements to departing roommates are handled by the remaining tenant(s). No portion of the security deposit will be refunded individually.

I have always paid my rent on time. Why did I receive a 3-day eviction notice when the rent was only 4 days late?

The rent is due on the first of the month. If the rent is not received in our office by the 3rd, we serve a 3-day eviction notice. It does not always means you will be evicted, but we have to start the process.

I have never been late and I take good care of the home. Will you waive my late charges?

No. Fair Housing laws require that we treat all our residents equally. We cannot choose one resident as more deserving than another to pay late charges; therefore we enforce late charges across the board.